viepal Privacy Policy

viepal Financial Services Limited

Privacy Policy

Effective date February 1, 2020

Data protection is of a particularly high priority for the management of viepal.
When the processing of your personal data is necessary we will obtain your consent.

Processing of personal data, including your name, address, email address, or phone number will always be in line with the General Data Protection Regulation (GDPR), and in accordance with other data protection regulations applicable to viepal.
Via this data protection declaration, we are informing you of the nature, scope, and purpose of the personal data we collect, use, and process.
Furthermore, you are informed, by this data protection declaration, of the rights to which you are entitled.

As the data controller and data processor, viepal has implemented numerous technical and organizational measures to ensure complete protection of your personal data.
Since Internet-based data transmissions may have security gaps, absolute protection can not guaranteed. This is why every data subject is free to transfer personal data to us via all available means, e.g. by email or phone support.

What types of Information does viepal collect?

We collect certain information about visitors and users of our websites.

Information which we obtain from vendors

Name, company name, address, email address, phone number(s), payment details (like information relating to your credit card), responses you give to any surveys initiated for research purposes, and support queries.
This information is used to provide you with and/or improve our services; for example, paying commissions, verifying your identity, contacting you, providing you with advertising and marketing, and invoicing you.
We use this information to make sure that we comply with the legal requirements.

Information which we obtain from partners

Name, company name, website URL, phone number(s), address, business type, email address, and information from merchant processors (like PayPal email address or ID) etc.
We use this information to work with you, confirm your identity, contact you, pay you and to screen for risk, fraud, or other similar types of issues, to send you technical notices, updates, security alerts, information regarding changes to our policies, and support and administrative messages.

Information which we obtain website and app visitors

The device type and browser you are using, network connection, IP address, information about the cookies installed on your device, support queries, and web analytics data.
Also, we may collect personal information submitted by you via any feature available on any of our websites or mobile apps.

Information which we obtain from users using Chat Support

Name, email address, information about the device and browser you use, chat transcript, and other personal information you provide to us during our chat. Pursuant to our ToS, we may request additional documentation from you during our chat to verify your identity or for support purposes.

How do we collect personal information?

When you perform certain actions like register on our websites, order services on our sites, subscribe to our newsletter, submit feedback, enter a contest, fill out a survey, or send us a communication via any available option.
We collect personal information automatically as you navigate through the sites or through a 3rd party when you use services associated with our sites.
You may be asked to provide login details to your website or hosting account (server) in the event you ordered additional services from our partners. In this case, you may or may not provide login details to your website or hosting account, but please be advised that if you refuse to provide login details to our partners they won’t be able to perform the service you ordered.

What personal information do we collect from others?

Even though we’re collecting personal information directly from you, occasionally we may collect certain information about you from other sources.
Financial and/or transaction details from payment providers (in order to process the transaction).
Third party services like Google, Facebook, Twitter may provide us with certain information about you when you link/connect/log in to any third party provider.
The amount of information may vary and can be or is controlled by that service provider or by you via privacy settings controls available in the account settings of that service provider.
From third parties we may obtain demographic data, fraud detection information, combine it with the information we have about you, to confirm your identity, these can be identity verification services used for fraud warning purposes.

How does viepal use your personal information?

Your information is used when we need to define your identity to ease processing of transactions happening on any of our websites or apps, and to:

Provide you with services described on any of our websites;
Verify your identity when you sign in to any of our websites;
Provide support services;
Sharing with you company news and websites/services updates;
Check your actions on our websites to identify potentially fraudulent activity and to ensure compliance with the user terms that apply to the websites;
Respond to your comments or queries on our websites, ask for your feedback or opinion via surveys;
Manage legal/operational affairs including risk management related to content and fraud matters;
Improve our products and services.

When you give us consent:

To provide you with marketing information relating to products and services which may be of interest to you;
To modify/customize our services and websites, like advertising that appears on our website, which involves the use of cookies to provide a personalized experience.
For multiple purposes required by the law.
For granting court of law, law enforcement authorities, government requests or any other occasions that may relate to investigations.